1. Check if NVM VPN is Installed

   • Action: Open Command Prompt or Terminal.
   • Command: norton –watch –show-novim –show-avenom –show-vmid –show-vmport
   • Result: If the VPN is installed, you'll see the VPN key, port, and IP address.

2. Verify VPN Version Compatibility

   • Action: Check the version of your NVM VPN by going to norton –version.
   • Result: Compare the VPN version with your current NVM firewall version to ensure compatibility.

3. Check Firewall Configuration

   • Action: Open the firewall configuration file (e.g., firewall.conf).
   • Steps:
     1. Navigate to nft in the firewall.
     2. Click on nft > firewall settings > access control > allow VPN access.
     3. Ensure that the VPN is not blocked.
     4. Click save and then save firewall configuration to apply changes.

4. Verify VPN and Firewall Settings

   • Action: Open the NVM VPN settings (e.g., nft > settings).
   • Check:
     • Port: Ensure the correct port is selected (e.g., 88 for HTTPS).
     • IP Address: Verify the network IP address matches your NVM server's IP.
     • Security Settings: Make sure security settings are configured correctly.

5. Reinstall NVM VPN

   • Action: If the VPN was recently installed, uninstall it and reinstall it using NVM's official tools (e.g., nft –uninstall –reinstall).

6. Check Firewall Rules

   • Action: Open the firewall configuration file.
   • Steps:
     1. Navigate to nft in the firewall.
     2. Click on nft > firewall settings > access control > allow VPN access.
     3. If the VPN is blocked, review the firewall rules to ensure it's allowed.
     4. Click save and then save firewall configuration.

7. Restart Your Firewall and VPN

   • Action:
     • Open your firewall and click reboot (Windows) or save and restart (Mac).
     • Open your NVM VPN and click reboot (Windows) or save and restart (Mac).

8. Check for Firewall Updates

   • Action: Open the firewall configuration file.
   • Steps:
     1. Navigate to nft in the firewall.
     2. Click on nft > firewall settings > updates.
     3. Save and restart the firewall.

9. Use VPN Management Tools

   • Action: Open the VPN management tool (e.g., nft > tools > smith).
   • Check:
     • Ensure that the NVM VPN is allowed to connect.
     • If not, verify firewall rules and allow VPN access.

10. Contact NVM Support

    • Action: If the issue persists, contact NVM Support.
    • Contact Information: Visit NVM’s official website or contact their support team.

常见问题及解决方案

• 问题: VPN连接失败。
• 原因: VPN和防火墙不允许连接。
• 解决方法: 在防火墙中设置允许VPN连接的规则。

注意事项

• 备份数据：在尝试解决问题之前,备份重要数据。
• 逐步排查：如果问题持续，逐步排查NVM VPN和防火墙设置。
• 查看防火墙规则：确保NVM VPN的防火墙允许连接。
• 使用NFT工具：手动检查和修改防火墙规则。

希望这些建议对你有所帮助！如果有更多问题,欢迎继续提问。